Website usage terms and conditions 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ilka & Franz’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Ilka & Franz', ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of the website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third-parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials taken from this website, where permitted, is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and all the images (still and moving. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to ilkafranz.com (the Website) or any services provided via, or in relation to, the Website. This includes using (or permitting, authorising or attempting the use of):

    (a) Any "robot", "bot", "spider", "scraper" or other automated device, programme, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Website or any data, content, information or services accessed via the same.

    (b) Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

  • All trademarks reproduced in this website, which are not the property of, or licensed to, the operator, are acknowledged on the Website.

  • Unauthorised use of this Website may give rise to a claim for damages and/or may constitute a criminal offence.

  • From time to time, this Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse those websites. We have no responsibility for the content of the linked websites.

  • Your use of this Website and any dispute arising out of such use of the Website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

This privacy policy sets out how Ilka & Franz use and protect any information that you give to them when you use this website. Ilka & Franz are committed to ensuring that your privacy is protected. Should we ask you to provide certain information from which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and with the requirements laid down by law in the Data Protection Act (DPA) 1998, The Privacy and Electronic Communications (EC Directive) Regulations (PECR) 2003 and the new General Data Protection Regulation (GDPR) 2018. 

What we collect
We may collect the following information:

  • Your name

  • Contact information including your email address, postal address and telephone number

What we do with the information we gather
We require this information in order to fulfil your order (print sales) and also for the following reasons:

  • Internal record-keeping.

  • We may use the information to improve our products and services to you.

  • We may periodically send promotional emails, special offers or other information which we think you may find interesting using the email address which you have provided and given us consent to use.

The legal basis for processing your data
We collect this data from you on at least one of the following legal bases:

  • That you have provided your explicit consent for us to do so.

  • That we need to in order to fulfil our contractual obligations to you (which includes the provision of quotations or estimates as a result of a request from you).

  • That we have a legitimate interest in doing so for our own commercial marketing activities where our use of your data is proportionate, has a minimal impact on your privacy and is an activity that you might reasonably expect us to be engaged in.

How long do we keep your personal information for?
We will only retain your personal information for the minimum time that is necessary. For some purposes such as our business accounting obligations, this length of time will be determined by legislation.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on our website(s), look for the box or boxes that you can choose to tick to indicate that you agree or opt-in, so that the information can be used by us for direct marketing purposes.

  • Right to withdraw consent, data retention and the right to be forgotten - If you have previously agreed to us using your personal information for direct-marketing purposes, you may change your mind at any time by writing to us by email on studio@ilkafranz.com. We will comply with your request within one month of receiving it. Please note, there may be certain circumstances such as a legal obligation we may have, that mean the right to be forgotten cannot be implemented but we will inform you of this should you contact us on this basis.

  • Right of data portability – You have the right to request a copy of the data that we hold about you in order that you can reuse it for your own purposes across different services. This right is only applicable if you have given us explicit consent to process your data or if we have used it for the performance of any contract(s) we may have (had) with you. If you wish to do this, please email us on studio@ilkafranz.com. We will provide the information in a commonly used and machine-readable format free of charge.

  • Right of access to your data - You may request details of personal information which we hold about you. If you would like a copy of the information held on you please email us on studio@ilkafranz.com.

  • Right to rectification of inaccurate data - If you believe that any information we are holding on you is incorrect or incomplete, please email us on studio@ilkafranz.com as soon as possible. We will promptly rectify any information found to be incorrect.

  • Right to object to processing of your data – You have a right to object to us using your data for marketing under the basis of ‘legitimate interests’ and if you wish to do so, please email us on studio@ilkafranz.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and the GDPR 2018. This is free but in the case of manifestly unfounded or excessive/repetitive requests we reserve the right to charge a small administration fee of £10 + VAT.
If you would like a copy of the information held on you please email us on studio@ilkafranz.com.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. All your information is stored electronically on our secure servers. Any password(s) which you might use to access the website or other platforms which are third-party providers (such as Printful, PayPal or others) are your own responsibility and you undertake not to share them with anyone else, save as to making provisions in your will.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should look at the privacy policy statement applicable to the website(s) in question.